Terms and Conditions

Accuracy

Love Banus Ltd work hard to ensure all the information on this website www.lovebanus.com and in all of our written and printed material is accurate. However, from time to time mistakes and changes can occur. If we identify an error we will notify you before confirming your booking. Should your booking already be confirmed we would notify you and make every effort to rectify the situation.

The descriptions of all venues have been compiled with information direct from the suppliers and through site visits with every attempt to achieve an accurate portrayal of the facilities. We try to keep this information as up to date as possible but invariably changes are made which we are unaware of. Should one of these changes interfere with or compromise the enjoyment of your holiday Love Banus Ltd cannot be held responsible.


Payment Terms

A deposit of 25% of the total package price is required to secure the booking. This deposit is non-refundable in the event of you wishing to cancel the booking.

The balance of your booking must be paid no later than 8 weeks prior to your arrival date. Once the final payment has been made again this will be non-refundable in the event you wish to cancel the booking.

Bookings made less than 8 weeks before the date of arrival are required to pay in full at the time of booking.

If the balance is not paid by the due date, we reserve the right to cancel your booking and retain your deposit.


Methods of payment

Love Banus Ltd accepts and following methods of payment:

  1. Bank transfers - The required bank details will be provided on the bottom of your invoice.
     
  2. Credit or Debit cards - These cards carry a handling charge of 3%.


Prices

All prices quoted are in GB Pounds (£) and are subject to availability.

Flights are not included in any of our quotations.

We may base a quote on a particular number of persons in a group, any increase or decrease in this number can affect the price.


Special Offers or Price Changes

Our suppliers reserve the right to release special offers or reductions in their prices at short notice for limited periods depending on their production for a given time frame. If your confirmed booking falls during one of these special offers then Love Banus can’t be held responsible for the price difference and is not liable for the difference in price.


Cancellations / Amendments by you

It is possible to change the numbers of your group and in some cases the dates of arrival provided that the person who originally booked the package gives notification to us in writing.

All amendments are subject to availability and we may not always be able to fulfill your request.

Any cancellations prior to the payment of the final balance will result in a loss of the deposit for each person cancelled.

Any cancellations made after the settlement of the final balance will result in the loss of all monies paid.

In the event of other amendments, any costs incurred are the liability of the client.


Cancellations / Amendments by Love Banus Ltd

Occasionally we have to make changes or corrections to our website or other media, this can result in a change of an existing confirmed booking or in extreme instances a cancellation. Whilst we always endeavor to avoid changes and cancellations, we must reserve the right to do so.

Most changes are minor but occasionally, we have to make a significant change, that is one that affects the duration of the holiday or the accommodation available. If we have to make a significant change or cancel, we will notify you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

  1. Accepting the changed arrangements.
     
  2. Purchasing an alternative holiday from us, of a similar standard to that originally booked if available. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the difference in price.
     
  3. Accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

The above options are not available when a minor change is made. If we have to make a significant change or cancel we will pay you compensation if appropriate subject to the following exceptions:

  1. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
     
  2. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel.


Special requests / Medical Problems

If you have any special requests, you must advise us at the time of booking. Although we will endeavor to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

If you or any member of your party has any medical problem or disability that may affect your holiday, please tell us before confirming your booking. In any event, you must give us full details in writing at the time of booking. If the supplier in question reasonably feels unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline your reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.


Insurance

We recommend that you purchase comprehensive Travel Insurance to cover all eventualities that may occur during your trip. You should purchase cover that as a very minimum covers the cost of cancellation by you or the cost of assistance including repatriation, in the event of an accident or illness. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. Please read your policy details carefully and take them with you on your holiday. We accept no responsibility for any lack of cover that you may encounter.


Passports / Visas

British Citizens must have a full British Passport in order to travel to all European and Non-European Countries. If you are travelling outside European we advise your Passport should be within at least 6 months of expiry.

At present a full British passport takes approximately up to 6 weeks to obtain. If you or any member of your party is 16 or over and haven’t yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your holiday.

The UK Passport Service requires you to confirm your identity before issuing your first passport and from October 2006 will ask you to attend an interview. It is possible that requirements will change and so you must check the up to date position in good time before departure by visiting the travel advice section on the Department of Health’s website.

When travelling to Countries that require a visa you should obtain the relevant information from your flight provider.

The Foreign and Commonwealth Office’s website is packed with essential travel advice and up to date country specific information to help you enjoy a safe trip overseas. Visit www.fco.gov.uk /travel for more information.

If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. All costs incurred in obtaining such documentation must be paid by you.

We regret Love Banus Ltd cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.

 

Delays

We do not book flights and cannot accept liability for any delay due to personal arrangements made for travel.

 

Complaints

If you have a complaint or experience any problems during your holiday please inform Love Banus as soon as possible. All verbal complaints must be put in writing. If the matter cannot be rectified at the time, you must notify us in writing within two weeks of completion of your holiday. If you fail to do so it may affect your entitlement to claim compensation where this would or may otherwise have been appropriate.